Terms of Service

These terms apply when you use the Skinesthetics by M.D. website, book an appointment, or receive treatment at our clinic. By booking, you agree to them. Please also read our Privacy Policy, which explains how we handle your personal information.

• You can book online, through our messaging channels, or by contacting the clinic. A booking is confirmed once you receive our confirmation email or message.
• Please give accurate contact and health information. Treatments are planned around what you tell us, and inaccurate information can affect your safety and results.
• Some services require a deposit, shown when you book. Deposits are paid at the clinic and are credited towards the cost of your treatment.
• Prices shown on our website are starting prices. Your final price is confirmed at consultation, based on the treatment plan agreed with you.
• Please arrive on time. If you are more than 15 minutes late, we may need to shorten your treatment or reschedule so other patients are not delayed.

• You can cancel or reschedule online using the link in your confirmation email, up to 12 hours before your appointment.
• Within 12 hours of your appointment, please contact the clinic directly. We will do our best to help, but a late change may be treated as a no-show.
• If you cancel at least 12 hours ahead, any deposit you paid stays on your account as credit for a future visit, or is refunded on request.
• We may occasionally need to reschedule because of illness or an emergency. If so, we will contact you as early as possible and any deposit will be fully kept for you or refunded.

• A no-show is when you miss an appointment without letting us know, or cancel within 12 hours without a reason we can accommodate.
• A deposit paid for a missed appointment may be forfeited, because the time was reserved for you and could not be offered to someone else.
• After 2 no-shows, we may ask for full payment in advance before confirming future bookings.

• Every treatment is preceded by an assessment. Our practitioner may recommend a different treatment, or decline to treat, if it is not safe or suitable for you.
• Results vary from person to person and are not guaranteed. Possible side effects and risks are explained before treatment, and you will be asked to give informed consent.
• Please follow the aftercare instructions we give you, and contact the clinic straight away if you have any unexpected reaction.
• Information on our website, including from the website chat assistant, is general information only and is not medical advice.

• With your consent, we take clinical photos before and after treatment to plan your care and track your progress. Photos are stored privately and are part of your medical record.
• If you consent, your photos may be analysed by an AI tool (Anthropic's Claude) to support our practitioner's assessment. AI output is a supporting aid only — your practitioner reviews it and makes all clinical decisions.
• Your photos are used for marketing — on our website or social media — only with separate, written consent.
• You can decline or withdraw photo, AI analysis or marketing consent at any time by telling the clinic. It will not affect the care you receive. Withdrawal applies from that point on.

Payment is due on the day of treatment unless you have a package or a deposit on file. Packages and credits are personal to you, cannot be exchanged for cash, and remain subject to these terms.

We provide our services with the care and skill expected of a qualified aesthetic practitioner. To the extent permitted by Philippine law:

• We are not responsible for results that differ from what you expected where the treatment was performed properly, or for complications that arise because health information was withheld or aftercare instructions were not followed.
• We are not liable for indirect or consequential losses, such as lost income or travel costs.
• Our total liability for any claim relating to a treatment is limited to the amount you paid for that treatment.
• Our website is provided “as is”. We work to keep it accurate and available but cannot guarantee it is error-free or uninterrupted.

Nothing in these terms limits liability for negligence, fraud, or anything else that cannot be limited under Philippine law, or affects your rights as a consumer or patient.

These terms are governed by the laws of the Republic of the Philippines. Any dispute will be handled by the proper courts of Metro Manila, without prejudice to remedies available to you before government agencies. We may update these terms from time to time; the effective date at the top shows the latest version, and the terms in force when you book apply to that booking.

• Clinic: Skinesthetics by M.D.
• Data Protection Officer: Darwin Romero R.N.
• Email: skinestheticsmdr@gmail.com
• Address: 968 Anonas Blvd. Anonas LRT City Center, Brgy. Bagumbuhay, Quezon City, 1109
• Or message us through the contact section of our website.